Shipping & Returns

Shipping and Handling Policy

    Basically, the item will be sent out in 1-3 business day. It'll take no more than 5 business for handling. It'll take 13-15 days for delivery. If you don't receive the item in two week after the payment, please contact us so that we can resolve the problem in time. The wrong delivery often happens because of the wrong undeliverable address or mistake made by postman, (the internaional shipping will take much longer).

Order cancellation policy

     All orders are automatically processed on our secure merchant processor and sent for shipment as soon as they are placed. During this process we incur irreversible fees. Therefore, while we understand that orders might need to be changed sometimes, we are unable to do it free of charge after a certain point. We strictly adhere to the following cancellation policy:
• If you cancel your order BEFORE it has been shipped, you will be no cancellation fee before credit is issued.
• If you cancel your order AFTER it has been shipped, please follow our Return Policies & Procedures. The cancellation will have to be treated as a Return with all applicable fees.
• Orders which are REFUSED AT DELIVERY will be assessed all of the applicable fees- including 25% restocking fee, shipping fee.

Return Policies & Procedures

      Once you receive your package, please open and check it to make sure all products are safely arrived. Also, please inspect it right away to make sure it matches the description in the listing. If something is unsatisfactory, please contact us to solve the problem. Most times it is simply a misunderstanding that we will be happy to correct. If there are irremediable defects with the goods, you can return them back to us for repair or replacement under our twelve months warranty.

Repair:

   In 1 year (from the date products were received), if you find the products with quality problems (Non-human factors or non-resistant external damage), it can be returned and repaired. You need to send back to us the products in original package (you will pay the shipping fees). When we receive the products sent back intactly, we will repair it and ship them back to you again. We will pay the shipping fees for the repaired products that we ship to you. Or you can also find your local repairing place nearby and fix the faulty items, then a copy of the receipt for repairing cost is requested to send to us and we will pay the cost after check it. (Note: It is our quality-control professional that give a final judgement on whether the quality problems are caused by personal factors or non-resistent external damage through the faulty item pictures you send to us. The repairing cost should not be reimbursed by us if its quality problems are caused be human factors or avoidable damage.)

Replacement

   In 30 days (from the date products were received), if you find the products you choose are not satisfying you in terms of color or size, it can be returned and replaced under the following condition. You need to send back to us the products in original package (you will pay the shipping fees). The products should have not been used (except tryout). When we receive the products sent back intactly, we will replace it with new ones and ship them back to you. The shipping fees for the replaced products that we ship to you should also be charged of you. Before sending the items for replacement, please transfer,the supplymentary shipping cost for turning back the replaced items from us first. As soon as the payment completed, will we replace the items sent from you

Quality Problems

   In 30 days (from the date products were received), if you find the products with quality problems (Non-human factors or non-resistant external damage), it can be returned and replaced. You need to send back to us the products in original package (you will pay the shipping fees). When we receive the products sent back intactly, we will replace it with new ones and ship them back to you again. We will pay the shipping fees for the replaced products that we ship to you. (Note: It is our quality-control professional that give a final judgement on whether the quality problems are caused by personal factors or non-resistent external damage. The purchased products will not be repaired, replaced nor returned for free if its quality problems are caused be human factors or avoidable damage.)

Return and partial refund

  Our website cannot give a full refund for non-quality problems such as:
  “The product does not look like the ones in your picture.”
  “The product is not what I’d imagine it to be.
  “I am not satisfied with this product.”
  In 14 days (from the date products were received), if you request returning the purchased items because of the reasons above, you need to send back to us the products in original package (you will pay the shipping fees). When we receive the products sent back intactly, besides the shipping fees, we will also deduct a certain amount of handling fee (25%) based on your order total amount and give you a partial refund.

Return and full refund
  In 14 days (from the date products were received), if you find the products with quality problems, it can be returned and refunded. You need to send back to us the products in original package (you will pay the shipping fees). When we receive the products sent back intactly, we will give you a full refund of the purchased item (shipping fee not included). (Note: It is our quality-control professional that give a final judgement on whether the quality problems are caused by personal factors or non-resistent external damage. The purchased products will not be repaired, replaced nor returned for free if its quality problems are caused be human factors or avoidable damage.)

Please ask us for return address before you send the item back, or the return will not processed and the shipment maybe lost. If you have any questions, please email our Customer Service, we will offer you the return details.